We accept returns within 30 days of original purchase date only if the item is unused and unopened. We do not accept returns for products that have been used or have broken seals. Please carefully review the product you order before purchasing. We do not accept returns for purchases after 30 days from the original purchase date. All returns are subject to a 15% restocking fee plus a $15 shipping fee for all orders that received free shipping as a courtesy from BC Vapor. If you paid for the shipping on your order the $15 shipping fee would be waived. Any freebies, grinders, or accessories given by BC Vapor must be included. Any items kept from the order will be charged the full retail price and will be deducted from the total refund amount. Once we receive your return back your refund will be processed within 24-48 hours by our returns department. Refund credits usually will appear within 48-72 hours after it has been processed but may take up to 14 business days to appear on your transaction statements depending on your bank. Please do not send back your return without a RMA (Return Merchandise Authorization) number. To get a RMA number please contact us by phone or by e-mail during regular business hours. We will provide you with instructions on sending the item back.

If the item you received is defective or dead-on-arrival we will cover the return shipping costs to send the item back to us for exchange with the same item. If the item is deemed defective we will replace the part or unit with a brand new one. We will provide you with a return label for the item. For any pen style vaporizers the heating coils and tanks are not covered by any warranty unless they are dead on arrival and have no liquids, oils, or herbs put on them. Before loading any liquids, oils, or herbs onto your coil please turn the unit on and make sure the element heats up red hot before using. If the coil does not heat up please contact us for assistance.